What are the qualities of a good project manager? I saw this question posted on the LinkedIn question page a month or so ago and I watched avidly for the next few days as answers come in from people literally around the world. And the results didn’t surprise me because just about every attribute you could think of was thrown out by someone; intelligence, leadership skills, ability to communicate clearly, high energy, persistence, motivation, competence, etcetera, etcetera.Â
Not surprising in a way. We all have different things that we prize most highly as attributes we want to see in someone who is leading us. And that certainly is what a project manager is – a leader who is guiding us through a process that may take anywhere from a few weeks to a few years. And we want someone good for that role, someone who is able to keep us going, keep us together, and keep us on track.Â
True, maybe it’s not right that we look for a single trait that this super human hero should posses. But sometimes we just can’t help ourselves and so here is the entry that I made in LinkedIn. Flexibility.  Â
We are a species that loves to plan. And our society today has taken that to new heights. Everything possible is laid out and anticipated. We need to know what is going to happen, the order in which it will occur, and when that is going to unfold.  Every possibility has to be taken into account and prepared for. To have something unexpected happen is tantamount to failure itself. Why didn’t somebody plan for that?Â
I guess it’s hard to argue against that. Planning is good. You should plan for everything you can think of.Â
And yet, I think most of us know that life doesn’t function like that. I did a lot of planning when my children were born. I would do this and it would result in that for them. Well, surprise, surprise Sgt Carter, things didn’t unfold exactly or at all like I thought they would. And yet, for the most part, it’s all worked out fine.Â
Of course, most projects are truly less complicated than our lives. Unfortunately, as our technology becomes more complex the projects do too and it is becoming harder and harder to plan for every contingency.Â
And when that happens, flexibility, the ability to evaluate surprise situations, the ability to see new alternatives, the ability to segue the team into those new paths without running in tight little circles yelling ‘the sky is falling’, is a real asset. It’s flexibility that provides the extra cushion you need when things don’t turn out just the way you want, that gives you the way to rise above the difficulties and bring a successful outcome to a situation that has suddenly gotten up and walked away from the original plan.Â
Nothing, of course, is ever ‘just one thing’. It’s always a blend of characteristics. That’s what makes people, and projects, so interesting. But if I had to pick one, not just for success in projects but also for success in life, it has to be flexibility.Â